FAQs

FAQs

What does “Rusutsu” mean?

“Rusutsu” means “a path at the foot of a mountain” in the Ainu language.
This resort was named after its location, Rusutsu-mura (village).

How big is Rusutsu Resort?

Rusutsu Resort covers an area of about 820 hectares (8,200,000㎡), as big as 178 Tokyo Domes or 149 Sapporo Domes, and is over 8 times bigger than Tokyo Disney Resort.
Our hotels (Rusutsu Resort Hotel & Convention and The Westin Rusutsu Resort) boast an area of about 10 hectares (100,000㎡) and accommodate about 3,150 guests.

Tell me about the areas surrounding Rusutsu Resort.

Rusutsu Resort is located in Rusutsu-mura, Shiribeshi-shicho, Hokkaido.
Surrounded by Shikotsu-Toya National Park, the resort is set among one of Hokkaido’s richest natural environments.
Areas surrounding the resort include Sapporo and Nakayama Pass to the north, Lake Toya to the south, Lake Shikotsu and New Chitose Airport to the east, and Mt. Yotei and Niseko in the west. As the resort abuts Japan National Route 230, the resort serves as an ideal starting point for visiting sightseeing spots.

What is the nearest station?

Kutchan Station (JR Hokkaido, Hakodate Main Line) and Toya Station (JR Hokkaido, Muroran Main Line) are the nearest stations.
Getting to the resort from Kutchan Station or Toya Station takes about 40 minutes by taxi or about 60 minutes by bus.

What are the check-in and check-out times?

[Rusutsu Resort Hotel & Convention]
Check-in: From 15:00
Check-out: By 11:00

[Westin Rusutsu Resort]
Check-in: From 15:00
Check-out: By 12:00

*If your accommodation plan includes special instructions, please follow them.

Is there a place I can check my baggage?

Guests at Westin Rusutsu Resort can check their baggage at the cloakroom next to the front desk.
Guests at Rusutsu Resort Hotel & Convention can use free returnable-coin lockers.
Please ask at the front desk to use them.
*You can check your baggage both before check-in and after check-out.

One-day guests are asked to use pay lockers in the resort.

When should I pay the accommodation fee?

Please pay the fee at the front desk when you check-in (payment-in-advance system).

What payment methods are available?

Credit / debit card
American Express / Master Card / JCB / Diners Club / DC / UC / Nicos / SAISON CARD / MUFG CARD / J-Debit / Union Pay

E-money
Kitaca / Suica / PASMO / tolCa / ICOCA / SUGOCA / nimoca / Edy / QUIC Pay / iD / WAON / Apple Pay

QR code payment
PayPay / LINE Pay / WeChatPay / AliPay

Can I exchange foreign currency?

You can exchange 9 kinds of foreign currency cash (CNY, HKD, TWD, SGD, USD, AUD, EUR, THB, and KRW) for JPY at the front desk at the North Wing and The Westin Rusutsu Resort.
*You cannot exchange JPY for foreign currency.
*There is no exchange facility in the South Wing.

Is there a bank ATM?

There are no ATMs in the resort’s facilities.
A Seven Bank ATM is available at a Seven-Eleven across from the hotel.

Are there non-smoking/smoking rooms or smoking areas?

All the guest rooms are non-smoking.
If you wish to smoke, there are smoking areas in the resort.

Can I cook in the hotel’s guest rooms, log houses, or cottages?

Following the instructions of the health center and for fire-prevention reasons, we do not allow cooking inside the hotel’s guest rooms, log houses, and cottages. Please use the hotel’s restaurants for dining.

Are there Wi-Fi spots?

We provide free Wi-Fi spots around the resort.

Are there laundrettes?

There are 3 laundrettes in the resort (North Wing, South Wing, and The Westin Rusutsu Resort).
You can use a washing machine for 300 JPY per use and a drying machine for 100 JPY per 30 minutes. The machines are limited in number, so please make sure to take out your laundry immediately after washing is done so that other guests can use the machine.

Can I send my baggage? If so, what is the sending address?

If you send your baggage to the hotel, please make sure to specify the date of your stay and the hotel name. If you send it to the golf course, please make sure to specify the course name.

[Rusutsu Resort Hotel & Convention]
13 Izumikawa, Rusutsu-mura, Abuta-gun, Hokkaido 048-1711
Phone. +81-136-46-3331

[The Westin Rusutsu Resort]
133 Izumikawa, Rusutsu-mura, Abuta-gun, Hokkaido 048-1711
Phone. +81-136-46-2111

[Rusutsu Resort Golf 72]
Tower Course
133 Izumikawa, Rusutsu-mura, Abuta-gun, Hokkaido 048-1711
Phone. +81-136-46-2205

Izumikawa Course
200 Izumikawa, Rusutsu-mura, Abuta-gun, Hokkaido 048-1711
Phone. +81-136-47-2255

River Course / Wood Course
142 Fujimidai, Kimobetsu-cho, Abuta-gun, Hokkaido 044-0211
Phone. +81-136-33-6111

Is my child able to stay free of charge?

At Rusutsu Resort Hotel & Convention, if your pre-school child (baby/infant) sleeps with you in the same bed, your child can stay for free of charge. Children in elementary school and above are subject to the accommodation fee.

At The Westin Rusutsu Resort, if your child (elementary school and younger) sleeps with you in the same bed, your child can stay for free of charge. Children in junior high school and older are subject to the accommodation fee.
*Please note that in cases where your child is not subject to accommodation fees, he/she is still subject to fees for dining at restaurants, the entrance fee to the Amusement Park, gondola lift ticket fees, and fees for leisure activities such as golf.

Is baby food available?

Our restaurants do not provide baby food. You can bring baby food and warm it up with a microwave or hot water. Also, you can buy baby food at some of the shops inside the hotels.

Is there any place where I can change my child’s diapers?

Dedicated beds for changing diapers are provided in women’s multi-purpose restrooms in the hotels and women’s restrooms, nursing rooms, and café & kids play area “Ruth & Moose” in the Amusement Park.
*Not all restrooms are equipped with a diaper-changing beds. Please ask the staff where the beds are provided.

Is there anything that small children can enjoy?

Rusutsu Resort offers a whole range of services that small children can enjoy all year round. Here are some examples:

[All year round]
・2-storey Merry-Go-Round (carousel)
・Indoor Wave Pool
・Indoor Activities

[From late April to mid-October]
・”Ruth & Moose” Café and Indoor Kids Play Area in the Amusement Park
・Fluffy Kids Land (an indoor playground filled with fluffy toys) in the Amusement Park
・Kid’s Land (a playground with attractions designed just for small children) in the Amusement Park
・Super Jumbo Pool (an outdoor pool open only during summer vacation) in the Amusement Park

[From mid-December to late March]
・Crayon Shinchan Kid’s Park (a snow playground).

Do small children need to wear swim diapers when they play in a pool?

We ask small children wear both swim diapers and swimwear when they play in a pool.
We don’t rent swim diapers or swimwear, so please bring your own or buy them at shops inside the hotels.

Can I rent swimwear?

We don’t rent swimwear, so please bring your own or buy them at shops inside the hotels.

Do any of the restaurants consider food allergy requests?

At Oktoberfest on the 1st floor of the North Wing of Rusutsu Resort Hotel, allergens are displayed on labels.
At Atrium on the 1st floor of The Westin Rusutsu Resort, if you inform us of any food allergy requirements, our cooking staff will prepare a suitable meal.
Furthermore, at other restaurants, if you inform us of any food allergy requirements by 1 week before the date of your stay, our specialist dietician will ensure a suitable meal is prepared.

Can I smoke in the restaurants or bars?

You can only smoke in Main Bar Obrist. Smoking is prohibited in all other restaurants.

Can I bring my pet?

[If you stay overnight]
At Rusutsu Resort, only dogs are allowed to stay, and you can stay with your dog in the dog cottage.
If you stay in other types of room, we can keep your dog in a cage for 3,300 JPY per night. Dogs are not allowed to enter the guest rooms.
*The dog cottages and cages are both limited in number, so please make a reservation in advance.
*Please note that depending on the kind or size of your dog, we may be unable to accept the dog to stay. Please check if your dog can stay before your visit.

[For one-day guests]
In the Amusement Park, if you keep your dog in a hard carry case or cage, you can take your dog with you.
As for other resort’s facilities such as the golf courses and ski area, we can keep your dog in a cage at the hotel for 1,650 JPY for 1 day. Dogs are not allowed to enter the facilities.

Can I enter the facilities with my seeing-eye dog/service dog/hearing dog?

Seeing-eye dogs/service dogs/hearing dogs are allowed to enter all the facilities and stay at the accommodation facilities. Please inform us in advance if you will bring your assistance dog.

Can I rent a wheelchair?

You can rent a wheelchair at the information desk on the grand floor of Rusutsu Resort Hotel & Convention and at the front desk of The Westin Rusutsu Resort free of charge.
*Limited number available

Can I rent a mobility scooter?

Mobility scooters can be rented only during the summer season (from late April to late October).
You can rent it for 550 JPY (tax included) per day. Limited number available.
If you wish to rent one, please ask at the information counter at the main entrance.
*Please use the scooter outdoors only. You cannot use it inside the hotels or rooms.
*A deposit is not included.
*Mobility scooters are exclusive for guests in elementary school and over who find it difficult to walk for a long time.

Are there any barrier-free rooms?

There are no barrier-free rooms.
*Since guest rooms at The Westin Rusutsu Resort have stairs, we suggest staying elsewhere if you have difficulty walking.

If you feel unwell or get injured

If you feel unwell or get injured, please let the nearby staff know. They will show you to the resting place, provide first aid, or help find a hospital as needed. During the ski season, the staff at the patrol first-aid offices on the ski field will provide first aid and help find a hospital.

[Medical facilities]
Rusutsu Medical Office
Internal medicine, pediatrics (closed on Saturdays, Sundays, and national holidays)
156-23 Azarusutsu, Rusutsu-mura, Abuta-gun, Hokkaido 048-1731 (5 minutes from the resort)
Phone. +081-136-46-3774

Kimobetsu Choritsu Clinic
Internal medicine (closed on Saturdays, Sundays, and national holidays)
13-3 Kimobetsu, Kimobetsu-cho, Abuta-gun, Hokkaido 044-0201 (15 minutes from the resort)
Phone. +081-136-33-2225

Kutchan Welfare Hospital
Internal medicine, surgery, ophthalmology, gynecology and obstetrics (Night-time/In case of an emergency: Open until 21:00)
2 Kita 4 Higashi 1, Kutchan-cho, Abuta-gun, Hokkaido 044-0004 (30 minutes from the resort)
Phone. +081-136-22-1141

Toya Kyokai Hospital
Internal medicine, surgery, orthopedic surgery (Night-time/In case of an emergency)
126 Azatakasago-cho, Toya-cho, Abuta-gun, Hokkaido 049-5605 (45 minutes from the resort)
Phone. +081-142-74-2555

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