08/11/2020

[Rusutsu Resort] Measures against COVID-19


First of all, We extend our sympathies to all of those affected by COVID-19. Also, We are deeply grateful for all the healthcare workers. Rusutsu Resort has taken the following measures to prevent the spread of the new COVID-19 virus, based on the guidelines of the Ministry of Health, Labor and Welfare, recommendations from local authorities, and Hokkaido government. The following measures are being taken to prevent COVID-19.

Regarding the Measures against COVID-19

Please check your body temperature in advance. Please consider about to come to Resort if the health condition is not in good, high risk of infection and group including who easily get exacerbated. Thank you for your understanding and cooperation.

The guest under the following is no admittance.
・He/She has close contact with an infected person.
・Within past 14days stayed to a country or region has immigration restrict or requiring health observation period and close contact with which that resident.

All of the staff will be required to conducting health check when they are getting to the workplace, wear face masks, hand-wash, and gargle. In addition to the normal resort cleaning procedure, additional staff will be assigned to provide more frequent cleaning to public areas such as elevators, escalators, handrails, doorknobs, etc. All public areas in the resort will be thoroughly disinfected and cleaned on a regular basis.


While entering the facility temperature checks will be carried out non-contact thermometer by staff or by thermal camera. Guest with a temperature of 37.5 degrees or above will be denied entry.

In the unlikely event resort guests report they are feeling unwell with symptoms such as high fever, difficulty breathing, and are suspected of being infected with COVID-19. The Resort will arrange an isolated hotel room where guests and their companions can wait. In this instance, please do not leave the room and wear a face mask at all times. Rusutsu Resort will cooperate with the nearby Kutchan public Health Centre to ensure an appropriate medical response.

Measures against COVID-19 for each facility.
*Planed measures are subject to change and revise according to infection status or other situations.

Rusutsu Resort Hotel & Convention


[Disinfect with alcohol]
・Alcohol disinfectant has been installed at the entrance of all hotel facilities.
・Guests using the facilities are requested to cooperate with the hand disinfection procedure.

[Front desk]
・All guests will be checked the temperature and identity verification upon the check-in.
・Please wear facemask within the facilities.
・Social distancing guides have been installed on the floor to help guests line up at appropriate intervals.
・Transparent splash guards have been set-up at the counter.

[Check-in procedure]
・All equipment required for check-in will be thoroughly disinfected before each use. Also, room keys will be disinfected before being provided to guests.
・All information on the resort, hotel and guest room will be provided in writing, to help minimise the time required to speak to the front desk staff.

[Room cleaning]
・In addition to the normal cleaning procedures, thorough disinfection will take place, especially on surfaces in which guests regularly interact, e.g. telephones, doorknobs, TV remote controls, and switches.
・Installed sterilization all the guest rooms.

[Elevator]
・It may be a limited number of guests during busy hour.

[Onsen・Public Bath・Swimming pool​]
・In addition to the entrance, washbasin, restroom and locker are installed hand sanitizers.
・Installed sterilization and humidifier in the dressing area.
・Public bath amenities like a cotton tip or cotton are individually wrapped.
・The Sauna is closed for a while.
・Please refrain to a conversation and keep social distance in the public bath or dressing room.
・It may be a limited number of guests during busy hour.

Dining


[Wearing staff masks, etc.]
・All front of house staff will be required to wear face masks.
・Staff serving food and beverages will be required to wear gloves.

[Seat]​
・Arranged seats and keep a social distance.
・No tooth-pick and seasoning on the table, so please let us know if you need them in the dining.
・It may be a limited number of guests during busy hour.

[Meal]​
・Equipment is wiped and disinfected at any time.
・Hot pot, Sashimi or BBQ will be served individually, If you wish.

[Buffet-style dining in resort]
For buffest style dining, please wear facemask and gloves except for eating.

The Westin Rusutsu Resort

At Marriott brand hotel in Japan, in light of “Basic Policy for Countermeasures against Coronavirus Infectious Diseases” set by the Ministry of Health and the sanitation standards established by Marriott, our top priority is the health and safety of our guests and associates and we have implemented the following initiatives

Learn more

Air conditioning system in the hotel

Rusutsu Resort&Convention and guest room and restaurant in Westin Rusutsu Resort adopted air conditioning system getting fresh air in from outside every 20 to 30 min.

Amusement Park

[Temperature checks and mask procedure ]
While entering the facility temperature checks will be carried out by staff. Guests with a temperature of 37.5 degrees or above will be denied entry. Also, guests are required to wear a face mask at all times apart from while eating or drinking.
Additionally, while lining up for rides we ask for all guests to cooperate with social distancing guidelines and maintain appropriate intervals/spacing.

[Installation of alcohol disinfectant]
Alcohol disinfectants have been installed at the amusement park ticket window, entrance of rides and attractions, and the restroom.

[Operation of ride and attractions]
Public areas and surfaces that regularly come into contact with guests e.g. safety bars, handrails, safety harnesses, etc. will be regularly disinfected prior to guest embarkation.
Due to the new guidelines, waiting times for rides and attractions may increase. We ask all guests for patience and understanding.


[Amusement Park Restaurants]
Indoor seating will be reduced to promote better distancing between tables. To accommodate customers we have installed additional outdoor seating and recommend guests use the outdoor seating as much as possible.
All front of house staff will be required to wear face masks, in addition, staff serving food and beverages will be required to also wear gloves.

Yotei Gondola


[Implementation of disinfection]
All gondolas will be thoroughly disinfected prior to each ride.

Golf

[Temperature]​
・Upon arrival at the golf reception desk we will ask all customers to take a temperature check using a thermometer. If guests are found to have a temperature of 37.5° C or above acceptance will be refused.

[Alcohol Disinfection]​
・All facilities and equipment will be thoroughly disinfected on a regular basis, in addition to the disinfection of golf carts before and after usage.

[Installation of alcohol disinfectant]​
・Alcohol disinfectant has been installed at the entrance of the facility, front desk, restroom, etc.

[Front]​
・Floor markings have been installed to provide a clear guideline for appropriate social distancing. A clear plastic sheet has also been installed at the counter to prevent transmission of disease via coughing or sneezing.

[Facilities]
・The sauna in the bathrooms will be temporarily closed.
・Please help us to shorten the staying time in the bathroom and locker room.

[Open competitions, monthly meetings]
・Parties, award ceremonies and monthly meeting have been temporarily cancelled.

[Additional Information]
・For guests feeling unwell, we appreciate your understanding and cooperation in order to prevent the spread of infection.

Activity

[Temperature /Health Check]
・Upon arrival at the activity reception, we will ask all customers to take a temperature check using a thermometer.
・If guests are found to have a temperature of 37.5° C or above registration to daily activities will be refused.

[Reception Counter]
・When visiting the activity guests are required to speak to only one representative.
・A transparent splash guard has been installed to create a barrier between staff and guests.

[Installation of alcohol disinfectant]
Disinfectants have been installed at the entrance of the activity reception and the activity venue. We would like to ask guests to cooperate in regular hand washing and hand disinfection.

[Limiting number of activity guests]
・In order to minimize contact with other guests. Only one group will be accepted, per session.
・At the activity site, the appropriate distance will be maintained to prevent close contact with other nearby groups.
・All required equipment and facilities will be thoroughly disinfected prior to use.

Information for New Chitose Airport – Rusutsu Resort (Paid Bus – Big Runs)

[Temperature inspection]
・Please check your body temperature in advance.
・Prior to embarkation, we will ask all guests to take a temperature check using a thermometer. If guests are found to have a temperature of 37.5° C or above embarkation will be refused.

[Disinfection of hands and mask protocol]
・Please disinfect your hands before getting on the bus. In addition, we ask customers who have access to masks to wear them for the duration of the service.
・Please refrain to a conversation and eating & drink.
・When you talk please wear a mask and do it quietly.

[Bus Seating Plan]
Seat reservations are limited to ensure the adjacent seat is vacant to help maintain safe distancing. (Families and groups may request to sit together)

[Additional Information]
We have instructed the bus company to carry out the following procedures.
・Increased vehicle ventilation for service: All windows and doors will be opened to provide additional ventilation before and after the operation, or during waiting periods.
・Increased vehicle ventilation during operation: During operation, where possible windows will be opened to increase ventilation.
・Health condition management of driver: Check temperature, hand wash and disinfect hands before the bus driving and the driver wears a mask during the operation.