09/06/2020

[Rusutsu Resort] Measures against COVID-19

With the ongoing attention on the COVID-19 virus, we will be assessing the health and safety of our staff and guests.

Rusutsu Resort has taken the following measures to prevent the spread of the new COVID-19 virus, based on the guidelines of the Ministry of Health, Labor and Welfare, recommendations from local authorities, and Hokkaido government. The following measures are being taken to prevent COVID-19.

We ask for your understanding and cooperation.

In addition to the normal resort cleaning procedure, additional staff will be assigned to provide more frequent cleaning to public areas such as elevators, escalators, handrails, doorknobs, etc. All public areas in the resort will be thoroughly disinfected and cleaned on a regular basis.

In the unlikely event resort guests report they are feeling unwell with symptoms such as high fever, difficulty breathing, and are suspected of being infected with COVID-19. The Resort will arrange an isolated hotel room where guests and their companions can wait. In this instance, please do not leave the room and wear a face mask at all times. Rusutsu Resort will cooperate with the nearby Kutchan public Health Centre to ensure an appropriate medical response.

Rusutsu Resort Hotel & Convention

[Implementation of alcohol disinfection]

In addition to regular cleaning and disinfecting of hotel facilities, alcohol disinfectant has been installed at the entrance of all hotel facilities. Guests using the facilities are requested to cooperate with the hand disinfection procedure.

[Front]

Social distancing guides have been installed on the floor to help guests line up at appropriate intervals. Additionally, transparent splash guards have been set-up at the counter.

[Check-in procedure]

All equipment required for check-in will be thoroughly disinfected before each use. Also, room keys will be disinfected before being provided to guests. All information on the resort, hotel and guest room will be provided in writing, to help minimise time required to speak to front desk staff.

[Room cleaning]
In addition to the normal cleaning procedures, thorough disinfection will take place, especially on surfaces in which guests regularly interact, e.g. telephones, doorknobs, TV remote controls, and switches.

Restaurants

[Wearing staff masks, etc.]
All front of house staff will be required to wear face masks, in addition, staff serving food and beverages will be required to also wear gloves.

[Information about changes to buffet-style restaurants in resort]
For buffest style restaurants, the food dishes will be arranged individually with staff serving up the dishes to customers. Self-service dishes may not be available and tongs will be removed to reduce the risk of contamination.

The Westin Rusutsu Resort

Learn more from here.
https://marriott-re-2019ncovc.com

Amusement Park

[Temperature checks and mask procedure]
While entering the facility temperature checks will be carried out by staff. Guests with a temperature of 37.5 degrees or above will be denied entry. Also, guests are required to wear a face mask at all times apart from while eating or drinking.
Additionally, while lining up for rides we ask for all guests to cooperate with social distancing guidelines and maintain appropriate intervals/spacing.

[Installation of alcohol disinfectant]
Alcohol disinfectants have been installed at the amusement park ticket window, entrance of rides and attractions, and the restroom.

[Operation of ride and attractions]
Public areas and surfaces that regularly come into contact with guests e.g. safety bars, handrails, safety harnesses, etc. will be regularly disinfected prior to guest embarkation. To promote appropriate social distancing on rides and attractions guests will not be permitted to sit in adjacent seats.
Due to the new guidelines, waiting times for rides and attractions may increase. We ask all guests for patience and understanding.

[Suspension of indoor rides and attractions]
Rides and attractions which normally operate in an enclosed space will be temporarily suspended. Ride include; road train, Ferris wheel, playground, Diggers Mountain, Mirror House, Kitchen Musical, House of the Dead, Murder Lodge, 4D Theatre, Ruth Square, White Sandpit of Moose

[Amusement Park Restaurants]
Indoor seating will be reduced to promote better distancing between tables. To accommodate customers we have installed additional outdoor seating and recommend guests use the outdoor seating as much as possible.
All front of house staff will be required to wear face masks, in addition, staff serving food and beverages will be required to also wear gloves.

Yotei Gondola

[Implementation of disinfection ]
All gondolas will be thoroughly disinfected prior to each ride.

Activity

[Temperature /Health Check]
Upon arrival at the activity reception, we will ask all customers to take a temperature check using a thermometer. If guests are found to have a temperature of 37.5° C or above registration to daily activities will be refused.
For guests feeling unwell, we kindly ask for understanding and cooperation in not participating in activities in order to help prevent the spread of infection.

[Reception Counter]

When visiting the activity guests are required to speak to only one representative. Also a transparent splash guard has been installed to create a barrier between staff and guests.

[Installation of alcohol disinfectant]
Disinfectants have been installed at the entrance of the activity reception and the activity venue. We would like to ask guests to cooperate in regular hand washing and hand disinfection.

[Limiting number of activity guests]
In order to minimize contact with other guests. Only one group will be accepted, per session. At the activity site, the appropriate distance will be maintained to prevent close contact with other nearby groups. All required equipment and facilities will be thoroughly disinfected prior to use.

[Pick-up vehicle]
A transparent vinyl divider has been installed between the driver’s seat and the back seat. Also the window and door are opened and ventilated after every trip. In addition, when riding with guests from other groups, we will secure the appropriate number of seats to allow appropriate distancing in the vehicles.

Golf

[Temperature]
Upon arrival at the golf reception desk, we will ask all customers to take a temperature check using a thermometer. If guests are found to have a temperature of 37.5° C or above acceptance will be refused.

​[Alcohol Disinfection]
All facilities and equipment will be thoroughly disinfected on a regular basis, in addition to the disinfection of golf carts before and after usage.

​[Installation of alcohol disinfectant]
Alcohol disinfectant has been installed at the entrance of the facility, front desk, restroom, etc.

[Front]
Floor markings have been installed to provide a clear guideline for appropriate social distancing. A clear plastic sheet has also been installed at the counter to prevent transmission of disease via coughing or sneezing.

​[Facilities]
Lockers, bathrooms, and restaurants will be temporarily closed.

​[Open competitions, monthly meetings]
Parties, award ceremonies, and monthly meetings have been temporarily canceled.

​For guests feeling unwell, we appreciate your understanding and cooperation in order to prevent the spread of infection.

Information for New Chitose Airport – Rusutsu Resort (Paid Bus – Big Runs)

[Temperature inspection]
Please check your body temperature in advance. Prior to embarkation, we will ask all guests to take a temperature check using a thermometer. If guests are found to have a temperature of 37.5° C or above embarkation will be refused. Thank you for your understanding and cooperation.

[Disinfection of hands and mask protocol]
Please disinfect your hands before getting on the bus. In addition, we ask customers who have access to masks to wear them for the duration of the service. All guests are asked to cooperate with us to wear masks (where possible) or to cough or sneeze into tissues, handkerchiefs, and sleeves to reduce the spread of disease.

[Bus Seating Plan]
Seat reservations are limited to ensure the adjacent seat is vacant to help maintain safe distancing. (Families and groups may request to sit together)

[Additional Information]
We have instructed the bus company to carry out the following procedures:
・increased vehicle ventilation for service: All windows and doors will be opened to provide additional ventilation before and after the operation, or during waiting periods.

・Increased vehicle ventilation during operation: During operation, where possible windows will be opened to increase ventilation.