[Rusutsu Resort] Measures against COVID-19

First of all, We extend our sympathies to all of those affected by COVID-19. Also, We are deeply grateful for all the healthcare workers. Rusutsu Resort has taken the following measures to prevent the spread of the new COVID-19 virus, based on the guidelines of the Ministry of Health, Labor and Welfare, recommendations from local authorities, and Hokkaido government. The following measures are being taken to prevent COVID-19.

Regarding the Measures against COVID-19

Please check your body temperature in advance. Please consider about to come to Resort if the health condition is not in good, high risk of infection and group including who easily get exacerbated. Thank you for your understanding and cooperation.

The guest under the following is no admittance.
・He/She has close contact with an infected person.
・Within past 14days stayed to a country or region has immigration restrict or requiring health observation period and close contact with which that resident.

All of the staff will be required to conducting health check when they are getting to the workplace, wear face masks, hand-wash, and gargle. In addition to the normal resort cleaning procedure, additional staff will be assigned to provide more frequent cleaning to public areas such as elevators, escalators, handrails, doorknobs, etc. All public areas in the resort will be thoroughly disinfected and cleaned on a regular basis.

In the unlikely event resort guests report they are feeling unwell with symptoms such as high fever, difficulty breathing, and are suspected of being infected with COVID-19. The Resort will arrange an isolated hotel room where guests and their companions can wait. In this instance, please do not leave the room and wear a face mask at all times. Rusutsu Resort will cooperate with the nearby Kutchan public Health Centre to ensure an appropriate medical response.

Measures against COVID-19 for each facility.
*Planed measures are subject to change and revise according to infection status or other situations.

Rusutsu Resort Hotel & Convention

[Implementation of temperature measurement]
・While entering the facility temperature checks will be carried out non-contact thermometer by staff or by thermal camera. Guest with a temperature of 37.5 degrees or above will be denied entry.
・Contactless thermometers are located in the main lobbies of the North Wing and South Wing Hotel. Please take your temperature and disinfect your hands prior to check-in.

[Disinfect with alcohol]
・Alcohol disinfectant has been installed at the entrance of all hotel facilities.
・Guests using the facilities are requested to cooperate with the hand disinfection procedure.

[Front desk]
・Please wear facemask within the facilities.
・Social distancing guides have been installed on the floor to help guests line up at appropriate intervals.
・Transparent splash guards have been set-up at the counter.

[Check-in procedure]
・All equipment required for check-in will be thoroughly disinfected before each use. Also, room keys will be disinfected before being provided to guests.
・All information on the resort, hotel and guest room will be provided in writing, to help minimise the time required to speak to the front desk staff.

[Room cleaning]
・In addition to the normal cleaning procedures, thorough disinfection will take place, especially on surfaces in which guests regularly interact, e.g. telephones, doorknobs, TV remote controls, and switches.
・Installed sterilization all the guest rooms.

・It may be a limited number of guests during busy hour.

[Onsen・Public Bath・Swimming pool​]
・In addition to the entrance, washbasin, restroom and locker are installed hand sanitizers.
・Installed sterilization and humidifier in the dressing area.
・Public bath amenities like a cotton tip or cotton are individually wrapped.
・The Sauna is closed for a while.
・Please refrain to a conversation and keep social distance in the public bath or dressing room.
・It may be a limited number of guests during busy hour.


[Wearing staff masks, etc.]
・All front of house staff will be required to wear face masks.
・Staff serving food and beverages will be required to wear gloves.

・Seats are now spaced further apart.
・No condiments (toothpicks, etc). are be placed on the tables. Please let us know if you require condiments.
・It may be a limited number of guests during busy hour.
・We ask for guest cooperation in eating in silence.
・Please sit together with family members or people in your group. We provide additional spacing between tables.

・All facilities are regularly wiped clean and disinfected as required.
・Certain menu items (sashimi, barbecue, etc). are served in individual portions upon request.

[Buffet-style dining in resort]
・Please wear gloves and a mask when visiting the buffet. Please also wear a mask at all times when not eating.
・Tongs and other serving utensils will be replaced regularly.

The Westin Rusutsu Resort

At Marriott brand hotel in Japan, in light of “Basic Policy for Countermeasures against Coronavirus Infectious Diseases” set by the Ministry of Health and the sanitation standards established by Marriott, our top priority is the health and safety of our guests and associates and we have implemented the following initiatives

Learn more

Air conditioning system in the hotel

Rusutsu Resort&Convention and guest room and restaurant in Westin Rusutsu Resort adopted air conditioning system getting fresh air in from outside every 20 to 30 min.

Amusement Park

[Temperature checks and mask procedure]
・While entering the facility temperature checks will be carried out by staff.
・Guests with a temperature of 37.5 degrees or above will be denied entry.
・Also, guests are required to wear a face mask at all times apart from while eating or drinking.
・Additionally, while lining up for rides we ask for all guests to cooperate with social distancing guidelines and maintain appropriate intervals/spacing.

[Installation of disinfectant solution]
・Disinfectant solution has been installed throughout the amusement park, at ticket windows, attractions entrances/exits, and at restrooms.

[Operation of ride and attractions]
・Attraction railings and shoulder harnesses/safety bars will be disinfected at regular intervals.
・Please note that the waiting time for attractions may be slightly longer than usual.

[Amusement Park Restaurants]
・All staff will wear masks.
・Staff serving food and beverages will wear gloves.
・Indoor food and beverage vendors have increased spacing.
・Additional outdoor seating has been installed to encourage the use of outdoor dining.

Yotei Gondola

[Photocatalytic disinfection]
・Gondola cabins are disinfected using a photocatalytic treatment which uses UV rays to offer long lasting antibacterial, and antiviral effects.
・Gondola cabins are disinfected each morning.
[When getting on]
・It is not permitted to share cabins (guests can only share with family or friends in the same group).


・Upon arrival at the golf reception desk we will ask all customers to take a temperature check using a thermometer. If guests are found to have a temperature of 37.5° C or above acceptance will be refused.

[Alcohol Disinfection]​
・All facilities and equipment will be thoroughly disinfected on a regular basis, in addition to the disinfection of golf carts before and after usage.

[Installation of alcohol disinfectant]​
・Alcohol disinfectant has been installed at the entrance of the facility, front desk, restroom, etc.

・Floor markings have been installed to provide a clear guideline for appropriate social distancing. A clear plastic sheet has also been installed at the counter to prevent transmission of disease via coughing or sneezing.


[Temperature /Health Check]
・Upon arrival at the activity reception, we will ask all customers to take a temperature check using a thermometer.
・If guests are found to have a temperature of 37.5° C or above registration to daily activities will be refused.

[Reception Counter]
・Clear Plastic panels are installed on all counters to prevent infection.
・Only one guest from each party is permitted to enter the room to complete the reception process.

[Installation of alcohol disinfectant]
・Alcohol sanitizer is provided at the entrance of the activity desk and at the activity locations.
・Please use the disinfectant before and after the activity at the set location.

[Limiting number of activity guests]
・During the activity locations, social distancing will be maintained with other groups.
・At the activity site, the appropriate distance will be maintained to prevent close contact with other nearby groups.
・All required equipment and facilities will be thoroughly disinfected prior to use.

Information for New Chitose Airport – Rusutsu Resort (Paid Bus – Big Runs)

[Temperature inspection]
・Please check your temperature in advance.
・Please check your temperature prior to boarding.
・Please note, passengers with a temperature of 37.5°C or higher or guests who are not in good health will not be permitted to board the bus.

[Disinfection of hands and mask protocol]
・Please disinfect your hands before boarding the bus.
・Please wear a mask at all times and talk quietly.
・Please refrain from prolonged conversations.

[Bus Seating Plan]
・The bus seating plan will be arranged in advance to ensure guests do not have to share seats with other parties (families and friends are asked to share seats).

[Additional Information]
・Drinking alcohol in the bus is prohibited.
・Please refrain from eating during the journey
・Please take your rubbish home with you.

[Bus Company]
The following items are addressed by the bus companies operating the service.
・Increased vehicle ventilation for service: All windows and doors will be opened to provide additional ventilation before and after the operation, or during waiting periods.
・Increased vehicle ventilation during operation: During operation, where possible windows will be opened to increase ventilation.
・Health condition management of driver: Check temperature, hand wash and disinfect hands before the bus driving and the driver wears a mask during the operation.