EMPLOYMENT

Consistently ranked as one of Japans best resorts for snowfall and terrain, Rusutsu Resort offers an experience like no other. Three interconnected mountains create the largest single resort in Hokkaido, with 37 unique trails. In recent years, a progressive off-piste policy, Hokkaido’s best lift infrastructure and an average annual snowfall of over 14 meters have helped Rusutsu create a strong reputation as one of the world’s best powder destinations. Rusutsu welcomes guests come from all over the world to experience the famous Japanese powder snow.

Rusutsu Resort International Ski & Snowboard School is the resort`s official school and the only school to operate in the resort. Rusutsu has been welcoming international instructors for over 11 seasons and in recent years the school has grown into a large, well-established school.
To cater to both the international and Japanese guests the school has a foundation of Japanese instructors who work alongside a dedicated team of international instructors to provide lessons in Japanese, English and other foreign languages.

Ski & Snowboard Instructors

In Rusutsu, international instructors teach private lessons and kids group lessons to English speaking clients to create a premium guest focused service. This ensures all clients receive the best possible Rusutsu experience and create lasting memories. Working at rusutsu is not just a seasonal job, it’s a real japan experience!

Ski & Snowboard School Reception Staff

Job Description

Provide exceptional customer service to all guests via phone, email and at the reception desk. Quickly and efficiently respond to guest queries, and create reservations for lessons while working in a busy work environment. Work as part of a fun, diverse international team to deliver outstanding customer service to both Japanese and international guests.

Key Responsibilities and Duties

・Handle guest queries via phone call /emails
・Assist cutometers who visit ski school reception
・Liaise with instructors and management to deliver outstanding guest service

Requirements

・Passionate about customer service
・Friendly, professional & a team player
・Visa status permitting work in Japan
・Business level English

Desirable

・Bilingual (Japanese & English)
・Prior customer service experience
・Interest in Japan
・Additional language skills

Employee Benefits

・Free staff accommodation (shared room)
・Free Rusutsu Resort Season Pass
・Discounted meals at the staff cafeteria
・A fun international working environment
・Discounts on ski rentals, ski school, F&B etc

Contract Period

1st December 2022 – 31st March 2023

Wage

1,200 JPY, per hour

To Apply

Please email. p.hanlon@kamori.co.jp