Site Policy

Before using the website (hereinafter referred to as “the Site”) managed and operated by Kamori Kanko Co., Ltd. (hereinafter referred to as “the Company”), please carefully read the terms of use below and use the Site only after you have agreed with the terms of use.


As a general rule, copyrights related to all the information of the Site belong to the Company. You shall not use (including copy, alter, or distribute) the information without obtaining the prior consent of the Company, unless acceptable under copyright law, such as in the case of private use.


Although the Company makes every effort to ensure the accuracy of the information on the Site, the Company shall not provide any guarantee or bear any responsibility whatsoever regarding the accuracy, timeliness, availability, or safety of the information on the Site.
The Company shall bear no responsibility for any damage incurred as a result of using or not being able to use the Site.
The Company may change or delete the information on the Site without notice to its customers. Also, the Company may interrupt or suspend the availability of the Site, irrespective of the reasons. The Company shall bear no responsibility for any damage incurred by its customers as a result of the change or deletion of the information or the interruption or suspension of the availability of the Site.


Websites to which the Site links are managed and operated under the responsibility of their respective corporations or individuals and not under the Company’s management.
The Company shall bear no responsibility for the content of the linked websites and/or any damage that arises as a result of using those websites. Customers shall use the linked websites at their own risk in accordance with the terms and conditions of the linked website.
The Company provides these links merely for the convenience of its customers, and such links are not to be construed as any form of recommendation for the use of such websites or for the products, services, or similar content contained thereon.
Moreover, these links do not necessarily mean there are special relationships such as partnership and cooperation between the Company and the corporations or individuals that manage and operate such linked websites.

Applicable Law and Jurisdiction

Use of the Site and the interpretation and the application of the terms of use shall be governed by and construed in accordance with the laws of Japan unless otherwise specified. Disputes regarding the use of the Site shall, unless otherwise specified, be settled at the Sapporo District Court as the competent jurisdictional court.


Privacy Policy

As a business operator handling personal information, Rusutsu Resort (hereinafter referred to as “the Facility”), which is operated by Kamori Kanko Co., Ltd. (hereinafter referred to as “the Company”), recognizes the importance of personal information provided by customers and, in order to protect such information, shall properly handle it in accordance with the policy set forth below.

Definition of Personal Information

Personal information as handled by the Facility refers to personally identifiable information such as the names, addresses, phone numbers, email addresses, dates of birth, and other details included in information provided by customers using the Facility and/or its website.

Acquisition of Personal Information

Personal information of customers shall be acquired through lawful and fair means.

Use of Personal Information

“Personal information acquired from customers shall be used for the following purposes. In some cases, personal information may be used for individual services not listed below. In such cases, notice to that effect shall be made on the website of such service or in an appropriate medium (i.e., email magazine, etc.).
(Primary Uses)
・For provision, confirmation, billing, and payment of services, products, etc. at facilities and hotels operated by the Company and the Kamori Kanko Group (hereinafter referred to collectively as the “”Kamori Kanko Group””).
・For distribution of notices regarding services, products, events, sales, campaigns, etc. implemented by facilities and hotels operated by the Kamori Kanko Group via email magazines, postal mail, telephone and other means.
・For confirmation of a customer’s registration to various membership services at facilities and hotels operated by the Kamori Kanko Group and provision of such services to various members at facilities and hotels operated by the Kamori Kanko Group.
・For sending prizes and other rewards for sweepstakes and other contests operated by the Kamori Kanko Group in which a customer has entered.
・For allowing facilities and hotels operated by the Kamori Kanko Group to respond to comments and questions received from customers.
・For summarization of statistically processed personal information for use in improving the services provided by facilities and hotels operated by the Kamori Kanko Group.
・For sending surveys to customers for the purpose of helping to improve services provided by facilities and hotels operated by the Kamori Kanko Group.
・For important correspondence regarding products purchased at or services provided by facilities and hotels operated by the Kamori Kanko Group.”

Provision of Personal Information to Third Parties

In addition to the cases mentioned above, the Facility may provide the minimum amount of necessary personal information of customers to a third party without obtaining consent in the following cases:
・In cases required by law.
・In cases where it is necessary to protect the life, health, property, rights, etc. of the customer and it is difficult to obtain their consent.
・In cases where it is necessary to cooperate with national or local public authorities to carry out public administrative business and obtaining the consent of the customer may interfere with the performance of such business.
・In cases where such information is provided to a third party in the form of non-personally identifiable statistical information for research and analysis designed to improve usage trends and/or services provided.


In order to provide services to customers, the Facility may outsource a portion of its business to an outside contractor and personal information may be provided to such contractor to the extent necessary to accomplish the uses outlined above. In such cases, the Facility shall execute an agreement regarding the handling of personal information with the outside contractor and carry out appropriate supervision.

Management of Personal Information

The Facility adheres to the contents stipulated in the laws concerning the protection of personal information and the guidelines regarding the protection of personal information pertaining to industries within the jurisdiction of the Ministry of Land, Infrastructure, Transport and Tourism with regard to its handling of personal information. Furthermore, the Facility stipulates its own regulations for handling personal information, employs an administrator responsible for handling personal information, and continues to implement regular reviews of its compliance program and necessary employee education. Through these efforts, the Facility ensures personal information of customers is accurate and up-to-date and appropriate administration against issues such as the unauthorized use, loss, destruction, manipulation, and leakage of such personal information is implemented.

About Disclosure, Correction, Deletion, Addition, Suspension of Use, and Erasure

Any customer wishing to request the (1) disclosure, (2) correction, deletion, addition, or the (3) suspension of use or erasure of any personal information data held by the Facility should do so via the contact information below. If a request is received in the prescribed manner from the customer themselves, the Facility shall handle such request within a reasonable timeframe and scope after first confirming the identity of the requesting individual. However, in cases where there is a risk of harm to the life, health, or property of the customer or a third party, in cases where it would significantly interfere with the business of the Facility, or in cases where it would result in the violation of any other laws or regulations, the Facility may refuse such request in whole or in part. Furthermore, before making any such requests, please understand that the Facility may become unable to provide services in accordance with expectations as a result of suspension of use or erasure.


In order to ensure the most appropriate handling of personal information, the Facility may update this privacy policy from time to time. If this privacy policy is modified in such a way as to significantly change how the personal information of customers is collected and/or used, the Facility shall provide prior notice to customers by posting the contents of such change to its official website. While changes to this privacy policy shall generally take effect 30 days after the Facility has made the aforementioned notification, in some cases, changes may affect the use of personal information before the Facility makes such notification. Any customer who does not accept a significant change to the manner in which personal information is collected and/or used should contact the Facility via the contact information below. Furthermore, please understand that changes to this privacy policy shall be applied to any personal information provided to the Facility on or after the date on which they take effect ,regardless of whether or not the customer was notified.

  • Contact us


    13 Izumikawa, Rusutsu-mura, Abuta-gun, Hokkaido 048-1711

    Phone. +81-136-46-3331 (Main)
    Phone. +81-136-46-3111 (General Reservations Center)
    Fax. +81-136-46-3229

    Revision : 10/04/2015