・We do not accept guests under the influence of alcohol.
・The programs are subject to change or cancellation due to weather conditions, etc. that the instructor or the guide considers dangerous.
・We are covered by accident insurance to prepare for injuries that may happen during the programs. Some of the programs are covered by the policy held by our affiliated organization. Some cases of injury may not be covered, depending on the cause (earthquakes, etc.).
For some programs, guests may be asked to sign an agreement. (For guests under the age of 18, parent/guardian signature is required.)
・For programs that take place in the natural environment, be sure to follow the instructor's/guide's advice and take responsibility for your own safety.
・We recommend wearing comfortable clothes that are appropriate for the activity and that you don't mind getting dirty.
・For reservation-only programs, complete your booking by 17:00 on the day before the activity.
・The payment of the experience fee must be made in advance.
・Please note that cancellation fees will be incurred from the time of booking.
　(At the time of booking：10%, the day before：50%, after 17:00 the day before：100%)