If you find that your boots are the wrong size, don’t be afraid to tell us. We’ll prepare the right size for you, and recommend carefully checking the size before renting. Our shop has a wide variety of sizes and types, and if it turns out there is no item that fits you, no cancellation fee will be charged.

When it comes to selecting skis, choose ones slightly shorter than your height. As a rough standard, your height minus around 10cm would be the right length. For poles, your height minus 50 to 60cm would be ideal.Out of all the ski equipment, boot size is the most important. As a rough standard, your normal shoe size plus 0.5 to 1.0cm is likely to be the right size, but we recommend you choose the actual size of your foot. Salomon’s high-quality boots fit your feet more flexibly than ordinary ones. People often wear two layers of socks, but this will backfire, because this will make it difficult to apply force to the skis and prevent the bindings (the parts that connect boots to skis) from functioning correctly, which is dangerous. Also, remember that short socks can cause pain where the tops of the socks meet your leg when you fasten the boots.

As for a snowboard, your height minus 10 to 20cm would be the proper length. The right size, though, differs depending on the characteristics of the board, so please tell us your snowboarding skills when choosing a board. As for boots, select the size same as or around 0.5cm bigger than your shoe size.

For skis, choose ones slightly shorter than your child’s height. As a rough standard, the child’s height minus 10 to 15cm would be the right length. But since a ski is quite heavy, the weight of children around 100cm tall needs to be considered as well as their height when choosing ski length. What’s more, the proper length differs depending on your child’s skiing skill and the kind of skis (for example, general skis or racing skis). As for poles, the child’s height minus 25 to 45cm would be the right size.
See the following guide for standard lengths.
– Child’s height is around 90cm: choose skis 25cm shorter
– Child’s height is around 100cm: choose skis 30cm shorter
– Child’s height is around 110cm: choose skis 35cm shorter
– Child’s height is 120 – 130cm choose skis 40cm shorter
– Child’s height is around 140cm or more: choose skis 45cm shorter.
Like skis, the proper length for poles differs depending on your child’s skiing skills. But of all ski equipment, boot size is the most important. As a rough standard, your child’s normal shoe size plus 0.5 to 1.0cm would likely be ideal, but we recommend choosing the ones of the actual size of child’s foot. Salomon’s high-quality boots fit their feet more flexibly than ordinary ones. People often wear two layers of socks, but this will backfire, because doing so will make it difficult to apply force to the skis and prevent the bindings (the parts that connect boots to skis) from functioning, which is dangerous. Also, remember that short socks can cause pain where the tops of the socks meet your child’s legs when they fasten their boots. If you have any questions about the size, please do not hesitate to ask the staff at the rental station.

How to put on equipment doesn’t vary too widely, but there are small differences between makes and models, and tips for how to do it well. Staff at the rental station will help you, so please feel free to ask.

Guests who are staying at the hotel. Can use the locker and keep ski/snowboard & boots in the locker without ski wear.
Non-guest have to keep ski/snowboard by yourself and return the rental on your last day.

Yes, all the skis at the rental counter are carving skis.

Boots can also be booked individually.

Full set ski / snowboard includes Groves & Ski Helmet & Googles. No need to return Groves & Googles. You can buy Groves & Ski Cap & Googles in Premium Rental Station.

Please pay the fee at the rental station on the first day of use.

Please be sure to check if there are any problems with your connection status and booking details, or if your rental application is overdue, etc. If the problem persists, please contact us by email to rental@rusutsu.co.jp
There have been cases where our replies were not received due to the spam mail rejection settings. If your email service is set to reject spam, please check your email provider’s web page and set it to accept emails from rental@rusutsu.co.jp.

Please be sure to check if your rental application date is outside the reservable period, or if you entered a number that cannot be accepted.

Yes, you can make small changes, such as size, on the day of rental.

Yes. No cancellation fee will be charged.

Please let the staff know about the cancellation at the rental station.

Please return all equipment to the rental station.