Please note the following cancellation policy will apply to all bookings:
・Up to 30 days before your lesson (prior to payment): 0%
・Up to 7 days before your lesson: 10%
・Up to 72 hours before your lesson: 30%
・Within 72 hours before your lesson: 100%
*Cancellation policies will be enacted when there is a booking adjustment that results in an overall package price reduction.

・For guests new to Rusutsu and first time (level 1) customers. Please sign-in at the international school reception desk at least 30 minutes before the lesson starts. In peak season, we encourage guests to sign-in the day before their first lesson.
・Costs of equipment rental and lift tickets are not included in the lesson fee. Please complete rental procedure and purchase the appropriate lift ticket before your lesson starts. (Lift tickets are not required for guests taking level-1 classes for the first two hours.)
・Please note, the school reception desk, rental stores and lift ticket offices are all located in different locations. Please allow for sufficient time. ln peak season rental stores will be crowded, we recommend allowing plenty of time to rent equipment.
・If you are running late for compelling reasons, please be sure to let the international school reception team know. Guests taking the monorail from The Westin are advised to allow for additional time.
・If the lift services are suspended due to inclement weather, the lessons may be modified or cancelled. Even in poor weather conditions, the lessons take place as long as there are two or more lifts in service.
・Any cancellation based on customers' discretion may be subject to a cancellation charge.
・Please note that the reception phone tends to be busy right before the lessons begin.
・Students are expected to be proficient in English as the lessons are provided in English. The lessons are not available in other languages.