Please note the following cancellation policy will apply to all bookings:
• Up to 7 days before your lesson: 0% charge
• Up to 48 hours before your lesson: 20% charge
• Within 48 hours of your lesson: 100% charge
*Cancellation policies will be enacted when there is a booking adjustment that results in an overall package price reduction.

・ Please register at the registration office at least 30 minutes before the lesson starts. In periods of expected high demand, we encourage guests to arrive on the day before the lesson day during the winter or spring break seasons.
・Costs of equipment rental and lift tickets are not included in the lesson fee. Please prepare them before your lesson begins. (Lift tickets are not required for guests taking level-1 classes for the first two hours.)
・The registration office and the rental service areas/ticket vending machines are located away from each other. As the rental service areas are expected to get extremely crowded, we recommend moving early.
・If you are running late for compelling reasons, please be sure to let the registration office know. If we are unable to reach you, the lesson may begin on time. Guests taking the monorail from The Westin are advised to take special precautions.
・If the lift services are suspended due to inclement weather, the lessons may be modified or cancelled. Even in poor weather conditions, the lessons take place as long as there are two or more lifts in service.
・Cancellation based on customers' discretion may be subject to a cancellation charge.
・Please note that the line tends to be busy right before the lessons begin.
・Students are expected to be proficient in English as the lessons are provided in English. The lessons are not available in other languages.