TERMS AND CONDITIONS FOR ACCOMMODATION CONTRACTS
Scope of Application
Article 1
1. Contracts for Accommodation and related agreements to be entered into between this Hotel and the Guest to be accommodated shall be subject to the Terms and Conditions. Any particulars not provided for herein shall be governed by laws and regulations and/or generally accepted practices.
2. In the case when the Hotel has entered into a special contract with the Guest insofar as such special contract does not violate laws and regulations and generally accepted practices, notwithstanding the preceding paragraph, the special contract shall take precedence over the provisions of the Terms and Conditions.
Application for Accommodation Contracts
Article 2
1. A Guest who intends to make an application for an Accommodation Contract with the Hotel shall notify the Hotel of the following particulars.
(1) Name of the Guest(s)
(2) Date(s) of accommodation and estimated time of arrival
(3) Accommodation Charge (based, in principle, on the Basic Accommodation Charge listed in the Attached Table No.1)
(4) Other particulars deemed necessary by the Hotel
2. In the case when the Guest requests during the stay, extension of the accommodation beyond the date in Subparagraph (2) of the preceding paragraph, it shall be regarded as an application for a new Accommodation Contract at the time such request is made.
Conclusion of Accommodation Contracts, etc.
Article 3
1. A Contract for Accommodation shall be deemed to have been concluded when the Hotel has duly accepted the application as stipulated in the preceding article however, the same shall not apply where it has been proved that the Hotel has not accepted the application.
2. When a Contract for Accommodation has been concluded in accordance with the provisions of the preceding paragraph, the Guest is requested to pay an accommodation deposit fixed by the Hotel within the limits of basic Accommodation Charge covering the Guests entire period of stay by the date specified by the Hotel.
3. The deposit shall be first used for the Total Accommodation charges to be paid by the Guest, then secondly for the cancellation charges under Article 6 and thirdly for the reparations under Article 18 as applicable and the remainder, if any shall be refunded at the time of the payment of the Accommodation Charges as stated in Article 12.
4. When the Guest has failed to pay deposit by the date as stipulated in paragraph 2. The Hotel shall treat the Accommodation Contract as invalid. However the same shall apply only in the case where the Guest is thus informed by the Hotel when the period of payment of the deposit is specified.
Special Contracts Requiring No Accommodation Deposit
Article 4
1. Notwithstanding the provisions of paragraph 2 of the preceding Article the Hotel may enter into a special Contract requiring no accommodation deposit after the Contract has been concluded as stipulated in the same Paragraph.
2. In the case of when the Hotel has not requested the payment of the deposit as stipulated in paragraph 2 of the preceding Article and/or specified the date of the payment of the deposit at the time the application for an Accommodation Contract has been accepted. It shall be treated as that the Hotel has accepted a special Contract prescribed in the preceding paragraph.
Article 4-2
(Request for Cooperation for Infection Prevention Measures in the Facilities)
The Hotel may request the Guests seeking accommodation to cooperate with the Hotel as prescribed in Article 4-2 Paragraph 1 of the Hotel Business Act (1948 Law, No.138).
2. In the case of when the Hotel has not requested the payment of the deposit as stipulated in paragraph 2 of the preceding Article and/or specified the date of the payment of the deposit at the time the application for an Accommodation Contract has been accepted. It shall be treated as that the Hotel has accepted a special Contract prescribed in the preceding paragraph.
Refusal of Accommodation Contracts
Article 5
1. The Hotel may not accept the conclusion of an Accommodation Contract under any of the following cases. However, this paragraph does not mean that the Hotel may refuse accommodation in cases other than those stipulated in Article 5 of the Hotel Business Act.
(1) When the application for accommodation does not conform to the provisions of these Terms and Condition.
(2) When the Hotel is fully booked and no room is available.
(3) When the Guest seeking accommodation is deemed liable to conduct himself/herself in a manner that will contravene the laws of act against the public order or good morals in regard to his/her accommodation.
(4) When the Guest seeking accommodation is considered to be corresponding to the following (a) to (c).
(a) The law in respect to prevention, etc. against illegal actions by gang members (1991 Law, No. 77) stipulated Article 2 item 2 (hereinafter referred to as “gang group”.), gang member stipulated by the same law Article 2 item 6 (hereinafter referred to as “gang member.”), gang group semi- regular members or gang member related persons and other antisocial forces.
(b) When gang group or gang members are associates of corporations or other bodies to control business activities.
(c) When a corporate body has related persons to gang members.
(5) When the Guest seeking accommodation behaves in a manner causing great inconveniences to other guests.
(6) When the Guest seeking accommodation is a patient, etc. with a specified infectious disease prescribed in Article 4-2 Paragrapah 1 Item 2 of the Hotel Business Act (hereinafter referred to as the “Specified Infectious Disease Patient”).
(7) When a violent demand is made, or a burden beyond a reasonable scope is requested in relation to the accommodation. (The same shall not apply in cases where the Guest seeking accommodation requests an elimination of social barrier as prescribed in Article 7 Paragraph 2 or Article 8 Paragraph 2 of the Act for Eliminating Discrimination against Persons with Disabilities (2013 Law, No.65; hereinafter referred to as the “Disorder Discrimination Resolution Act”).
(8) When the Guest seeking accommodation repeats an act prescribed in Article 5-6 of the Enforcement Regulations to the Hotel Business Act against the Hotel as a request that requires an excessive burden to be met and may significantly impair the provision of accommodation services to other guests.
(9) When the Hotel is unable to provide accommodation due to natural calamities, dysfunction of the facilities and/or other unavoidable causes.
(10) When the provisions of Article 8 of the Enforcement Ordinance to the Hokkaido Hotel Business Act apply.
Right to Cancel Accommodation Contracts by the Guest
Article 6
1. The Guest is entitled to cancel the Accommodation Contract by so notifying the Hotel.
2. In the case when the Guest has canceled the Accommodation Contract in whole or in part due to cause for which the Guest is liable (except in the case when the Hotel has requested the payment of the Accommodation deposit during the specified period as prescribed in paragraph 2 of Article 3 and the Guest has canceled before the payment) the Guest shall pay cancellation charges as listed in the Attached Table No.2. However, in the case when a special contract as prescribed in paragraph of the cancellation charges in case of Cancellation by the Guest.
3. In the case when the Guest does not appear by 8 pm. of the accommodation date (or 2 hours after the expected time of arrival it the Hotel is notified of it) without an advance notice, the Hotel may regard the Accommodation Contract as being canceled by the Guest.
Right to Cancel Accommodation Contracts by the Hotel
Article 7
1. The Hotel may cancel the Accommodation Contract under any of the following cases. However, this paragraph does not mean that the Hotel may refuse accommodation in cases other than those stipulated in Article 5 of the Hotel Business Act.
(1) When the Guest is deemed liable to conduct and/or has conducted himself in a manner that will contravene the laws or act against the public order and good morals in regard to his accommodation
(2) When the Guest is clearly considered to be corresponding to the following (a) to (c).
(a) Gang group, gang group semi-regular members or gang member related persons and other antisocial forces.
(b) When a corporate body or other organization where gang groups or gang members control business activities.
(c) In a corporate body which has persons relevant to gang member in its board member.
(3) When the Guest behaves in a manner causing great inconveniences to other guests.
(4) When the Guest is a Specified Infectious Disease Patient.
(5) When a violent demand is made, or a burden beyond a reasonable scope is requested in relation to the accommodation. (The same shall not apply in cases where the Guest requests an elimination of social barriers as prescribed in Article 7 Paragraph 2 or Article 8 Paragraph 2 of the Disorder Discrimination Resolution Act).
(6) When the Guest repeats an act prescribed in Article 5-6 of the Enforcement Regulations to the Hotel Business Act against the Hotel as a request that requires excessive burden to be met and may significantly impair the provision of accommodation services to other guests.
(7) When the Hotel is unable to provide accommodation due to natural calamities, and/or other causes of force majeure.
(8) When the provisions of Article 8 of the Enforcement Ordinance to the Hokkaido Hotel Business Act apply.
(9) When the Guest conducts prohibited actions such as smoking in bed, mischief to the firefighting facilities or does not obey other prohibitions of the Hotel Policy & Rules stipulated by the Hotel (restricted to particulars deemed necessary in order to avoid the causing of fires).
2. In the case when the Hotel has canceled the Accommodation contract in accordance with the preceding paragraph, the Hotel shall be entitled to charge the Guest in the future for any of the services during the contractual period which he/she has not received The Hotel shall not be liable for any damage caused thereby.
Registration
Article 8
1. The Guest shall register the following particulars at the Front Desk of the Hotel on the day of accommodation.
(1) Name, address and contact of the Guest(s)
(2) Nationality and passport number of a non-Japanese Guest who has no address in Japan.
(3) Other particulars deemed necessary by the Hotel.
2. In the case when the Guest intends to pay his/her Accommodation Charges prescribed in Article12 by any means other than Japanese currency, such as traveler’s check, coupons or credit cards, these credentials Shall be shown in advance at the time of the registration prescribed in the preceding paragraph.
Occupancy Hours of Guest Rooms
Article 9
1. The Guest entitled to occupy the contracted guest room of the Hotel from 3:00p.m to 12:00 noon of the next day. However time may vary depending on accommodation plan in the case when the Guest is accommodated continuously, the Guest may occupy it all day long, except for the days of arrival and departure.
2. The Hotel may, notwithstanding the provisions prescribed in the preceding paragraph. payment the Guest to occupy the room beyond the time prescribed in the same paragraph in this case extra charges shall be paid as follows;
(1) Until 4:00p.m 5,500 JPY
(2) After 4:00 p.m., the accommodation charge for the day is required.
Observance of Use Regulations
Article 10
1. The Guest shall observe the House Regulations established by the Hotel.
Business Hours
Article 11
1. The Business hours of the main facilities of the Hotel shall be shown in brochures and posted at each location.
2. The Business hours specified in the preceding Paragraph are subject to temporary change without any prior notice in an event of unavoidable causes. In such a case, the Guest shall be informed by means deemed appropriate by the management.
Payment of Accommodation Charges
Article 12
1. The breakdown and method of calculation of the Accommodation Charges. etc. that the Guest shall pay are as listed in the Attached Table No.1.
2. Accommodation Charges, etc. as stated in the preceding Paragraph shall be paid with Japanese currency or by any means other than Japanese Currency such as traveler’s check, coupons or credit cards recognized by the Hotel at the Front Desk at the time of the arrival of the Guest or upon request by the Hotel.
3. Accommodation Charges shall be payable even in the event of the Guest voluntarily does not utilize the accommodation facilities provided for him/her by the Hotel.
Liabilities of the Hotel
Article 13
1. The Hotel shall compensate the Guest for damages if the Hotel has caused such damages to the Guest in the fulfillment or the non-fulfillment of the Accommodation Contract and/or related agreements. However the same shall not apply in case where such damage has been caused due to reasons for which the Hotel is not liable.
2. Even though the Hotel has received the Hotel is covered by Hotel Liability Insurance to deal with unexpected fire and/or other disasters.
Handling When Unable to Provide Contracted Rooms
Article 14
1. The Hotel shall, when unable to provide contracted rooms, with the consent of the Guest, arrange accommodation of the same standard elsewhere for the Guest insofar as practicable.
2. When arrangement of other accommodation cannot be made notwithstanding the provisions of the preceding Paragraphs, the Hotel shall pay the Guest a compensation fee equivalent to the cancellation charges and the compensation fee shall be applied to the reparations. However, when the Hotel cannot provide accommodation due to causes for which the Hotel is not liable, the Hotel shall not compensate the Guest.
Handling of Deposited Articles
Article 15
1. The Hotel shall compensate the Guest for damages when loss, breakage or other damage is caused to the goods, cash or valuables deposited at the Front Desk by the Guest except in the case when this has occurred due to cause of force majeure. Provided always that for cash and valuables, in the event of the Guest failing to disclose the type and value of such deposited items prior to making such deposit at the Hotel request of the Hotel, the Hotel shall compensate the Guest up to the maximum of 150,000 JPY.
2. The Hotel shall compensate the Guest for damages that loss, breakage or other damage to the goods, cash or valuables which are brought into the premises of the Hotel by the Guest but are not deposited at the Front Desk if such damages caused through intent or negligence on the part of the Hotel. However, for articles of which the kind and value have not been reported in advance by the Guest, the Hotel shall compensate the Guest up to the maximum of 150,000 JPY.
Custody of Baggage and/or Belongings of the Guest
Article 16
1. When the baggage of the Guest is brought into the Hotel before his/her arrival the Hotel shall be liable to keep it only in the case when such a request has been accepted by the Hotel. The baggage shall be handed over the Guest at the Front Desk at the time his/her check-in.
2. When the baggage or belongings of the Guest is found after check-out and the ownership of the article is confirmed, the Hotel shall inform the owner of the article left and ask for further instructions. When no instruction is given to the Hotel by the owner or when the ownership is not confirmed, the Hotel shall handle it by the Lost Goods Act. *After Keeping it for 7 days (including the date of find), the Hotel shall hand it over to local Police.
3. The Hotel’s liability in regard to the custody of the Guest’s baggage and belongings in the case of the preceding two paragraphs shall be assumed in accordance with the provisions of paragraph 1 of the Preceding Article in the case of Paragraph 1. And with the provision of Paragraph 2 of the same Article in the case of Paragraph 2.
Liability in Regard to Parking
Article 17
1. The Hotel shall not be liable to the custody of the vehicle of the Guest when the Guest utilizes the parking lot within the premises of the Hotel as it shall be regarded that the Hotel simply offers the space for parking whether or not the key of the vehicle has been deposited to the Hotel. However, the Hotel shall compensate the Guest for damages caused through intent or negligence on the part of the Hotel in regard to the management of the parking lot.
Liability of the Guest
Article 18
1. The Guest shall compensate the Hotel for damages caused through intent or negligence on the part of the Guest.
2. All rooms are non-smoking. Smoking in the guest room will be charged 60,000 JPY as a special cleaning fee.
| Total amount be paid by the Guest | Contents |
|---|---|
| Accommodation Charge | (1) Basic Accommodation Charge (Room Charge (or Room Charge + Meals) ) |
| (2) Service Charge ※ (1) × 10％ | |
| Extra Charge | (3) Meals & Drinks and Other Expenses |
| (4) Service Charge ※ (3) × 10％ | |
| Tax | (5) Consumption Tax, Bathing Tax |
(Remarks)
1. Basic Accommodation Charge.
2. Bed-sharing will apply to age 0-12. Meals and beds provided equivalent to adults will be charged at 100% of the adult rate and only beds for small children (age 0-12) will be charged extra bed fee.
3. When the tax law is revised, it is based on the revised provision.
| Day of Cancellation received | Individual (Less than 5 Rooms) | Group (5-9 Rooms) | Group (More than 10 Rooms) |
|---|---|---|---|
| No show | 100% | 100% | 100% |
| On the day | 100% | 100% | 100% |
| 1 day Prior | – | 80% | 80% |
| 3 days Prior | – | 50% | 80% |
| 7 days Prior | – | 50% | 50% |
| 14 days Prior | – | 20% | 50% |
| 21 days Prior | – | – | 20% |
(Remarks)
1. The Percentages signify the rate of cancellation charge to the Basic Accommodation Charges for the entire visit.
2. When the number of days contracted is shortened, cancellation charge for the first day shall be paid by the Guest
regardless of the number of days shortened.
3. When the part of a group booking (for 5 rooms or more) is canceled, the cancellation charge shall not be charged for the number of rooms equivalent to 10% of the number of rooms booked as of 10 days prior to the occupancy (When accepted less than 10 days prior to the occupancy as of the date) with fractions counted as a whole number.